We understand as an eCommerce business that the cost of freight is a significant factor when making a decision to purchase home brew supplies online. The combination of a competitive overall cost with regard to product and freight is highly valued by our customers.
Overly aggressive, low and unsustainable product pricing structures that are offset by high, margin producing freight structures do not in the majority of instances provide an overall good value proposition, or overall cheaper ‘front to back’ transaction for home brewers shopping via the internet.
At Aussie Brewmakers we have undertaken extensive research of our customer base and have implemented a freight structure that is subsidised to all locations in Australia – we will always pay part of the actual freight cost by a minimum of 10%. Aussie Brewmakers believe our subsidised freight in combination with a competitive product pricing model delivers excellent value to our customers.
Aussie Brewmakers have integrated a leading freight management system (SmartFreight) into our online store that automatically calculates the cheapest freight from a number of different freight carriers based on the order size / weight and the delivery location. This freight is then subsidised before being applied to your order.
Selecting Star Track Express - When selecting a freight carrier during the ordering process please note that Star Track Express will only deliver to a business address that is open to accept deliveries between 9:00am and 5:00pm. If your delivery address is residential and not a business do not select Star Track Express as the delivery method. In the event a customer selects Start Track Express as the freight provider when placing an order to a residential address Aussie Brewmakers reserves the right to amend the freight provider to Australia Post Parcel Post or an alternate courier. Further, in the event a customer selects Star Track Express as the freight provider when placing an order to a business address which is closed at the time Star Track Express attempts delivery then Aussie Brewmakers reserves the right to charge additional freight to the customer for any re-delivery costs levied by Star Track Express.
If a product you purchase from us is not as advertised, faulty or doesn't meet current standards as required by legislation, we will replace, rectify or repair as per current consumer law.
We recommend you choose carefully before making a purchase as no returns are permitted where you are simply unhappy with the purchase or has changed their mind.
Faulty products may need to be returned either to Aussie Brewmakers or to the manufacturer or their agent for processing of warranty claims. We encourage you to contact us for any issue and to discuss a suitable and equitable solution to issues which may arise. Generally, cost of postage or freight for return items is your responsibility.
Damage to goods in transit is not the responsibility of Aussie Brewmakers or their associated interests or entities. Every effort will be made by Aussie Brewmakers to pack orders carefully to minimise the risk of damage.
We encourage customers to contact Aussie Brewmakers to arrange insurance for high value purchases however, we will not actively solicit you to take out insurance during the website order process as it is a purely at your discretion whether you take out insurance.
Issues with damage caused in transit should be taken up with Australia Post or the relevant carrier at the first opportunity. If there is an issue with damage caused by mishandling or an incident in transit, we encourage customers to make contact with one of our staff at the earliest opportunity. Aussie Brewmakers will work with you to attain the best possible outcome.© Copyright 2019 Kehanake Pty Ltd t/a Aussie Brewmakers