We understand being on online business that the cost of freight is a significant factor for our customers. The combination of a competitive overall cost with regard to product and freight is highly valued by our customers.
Overly aggressive, low and unsustainable product pricing structures that are offset by high, margin producing freight structures do not in the majority of instances provide an overall good value proposition, or overall cheaper ‘front to back’ transaction for home brewers shopping via the internet.
At Aussie Brewmakers we have undertaken extensive research of our customer base and have implemented a freight structure in combination with a competitive product pricing model that delivers excellent value to our customers. In fact, in 2015/2016 Aussie Brewmakers subsidised over 80% of all freight costs on orders to an amount between 12% and 40% of the total freight cost.
Further, we understand that our customers want cheap freight that is simply structured so they know what the delivery costs are prior to and while they are shopping online.
Aussie Brewmakers have a fixed freight structure on the majority of the orders we dispatch, subject to the conditions detailed within this policy:
Orders less than or equal to $100 in value incur a $10 freight charge
Orders greater than $100 in value incur a $15 freight charge
If a product you purchase from us is not as advertised, faulty or doesn't meet current standards as required by legislation, we will replace, rectify or repair as per current consumer law.
We recommend you choose carefully before making a purchase as no returns are permitted where you are simply unhappy with the purchase or has changed their mind.
Faulty products may need to be returned either to Aussie Brewmakers or to the manufacturer or their agent for processing of warranty claims. We encourage you to contact us for any issue and to discuss a suitable and equitable solution to issues which may arise. Generally, cost of postage or freight for return items is your responsibility.
Damage to goods in transit is not the responsibility of Aussie Brewmakers or their associated interests or entities. Every effort will be made by Aussie Brewmakers to pack orders carefully to minimise the risk of damage.
We encourage customers to contact Aussie Brewmakers to arrange insurance for high value purchases however, we will not actively solicit you to take out insurance during the website order process as it is a purely at your discretion whether you take out insurance.
Issues with damage caused in transit should be taken up with Australia Post or the relevant carrier at the first opportunity. If there is an issue with damage caused by mishandling or an incident in transit, we encourage customers to make contact with one of our staff at the earliest opportunity. Aussie Brewmakers will work with you to attain the best possible outcome.© Copyright 2016 Kehanake Pty Ltd t/a Aussie Brewmakers